You are here: Our Policies - General

Our Policies - General

We at MADNESS Autoworks pride ourselves on providing our fellow enthusiasts with high quality items, knowledgeable and friendly service at a competitive price.

Quality - Products offered by MADNESS Autoworks are chosen for their quality, function and value. If for any reason you are not 100% satisfied we will gladly accept the product back within 7 days of receiving your product for a full refund*. Please see our full Return Policy below for details.

Service - Our team members are experts in their field and work with the items we offer on daily basis. We install on premises at both of our locations so we are only a phone call away if you need some help. We keep the majority of our inventory on hand (special orders excluded) for quick fulfillment of your order.

Price Matching

We offer the best products at the best price available on every item in our store. All prices are listed in U.S. dollars. Orders placed with us will be charged in U.S. dollars. If you live outside the U.S., this charge is converted by your bank into your local currency and should appear on your credit card statement in that currency.

We will match the published price of any US supplier* -- even their current sales prices! If you find an item advertised at a lower price, make a notation in your online order, call or email us at info@madnessautoworks.com with your price match request (see terms and details below). We'll offer you the SAME item at the SAME price, plus a little extra something (for your trouble)!

If you've already purchased the item from us, we'll even price match (for store credit only) as long as you contact us with your request within 7 days of placing your order.

This offer is restricted to identical items offered for sale in writing or on the web. When making your price match request, you must provide us with a link to the competitor's Internet URL for the item, a copy of the written ad or written quotation, which must include Supplier's part number, description and price.

Price Match Terms and Fine Print:

In some cases we may choose not to price match; here are some reasons why:

  • • The competitor's product is not an exact match (identical manufacturer & model) with ours.
  • • The competitor with the lower price does not have the item in stock at their warehouse.
  • • The competitor's total price (including shipping, handling, taxes, etc.) is higher.
  • • The competitor's product is used, refurbished, reconditioned, or a display model.
  • • The competitor is not selling in US dollars.
  • • The product is a clearance or closeout item.
  • • The item is not found within the first 10 items listed on major search engine results.
  • • The competitor is not manufacturer authorized or has advertised below the manufacturers minimum allowed price for the item.

* Qualified U.S. Suppliers are established businesses that routinely and regularly sell the item to be matched from an established physical storefront or warehouse.

While we endlessly aim to maintain the accuracy of item availability, descriptions and availability, we reserve the right to correct errors. We reserve the right to choose not to honor this offer.

How to Request a Price Match:

Please send a separate email with the subject header of PRICE MATCH REQUEST. Provide the competitor's name, part number, item description, URL link to the exact item and the competitor's price along with your request to price match. Once we confirm, we will match the price (plus a little extra), you will be contacted with a confirmation and directions on how to place your order for the price request. In the event we cannot match the price, we will notify you by email with a reason why and give you options.

Alternatively, you may call us with your request. We'd love to talk with you and it will be much quicker. We generally respond to price match requests by email within one business day.

Shipping Information

Products shipped by MADNESS Autoworks are properly packaged and protected; therefore, damage in transit is the responsibility of the carrier. If a package appears damaged when you receive it, indicate the condition of the package on your receipt from the carrier. If damage is discovered upon opening the package, notify the carrier and MADNESS Autoworks immediately. Damage claims are handled through the carrier. Be sure to retain packing materials for carrier inspection.

Claims for missing items or error in shipment must be reported within 7 days of order receipt.

International Orders

MADNESS Autoworks ships internationally. While browsing the site, simply put the items in your shopping cart and register with your local international address at the checkout screen. Once you register, our online store will calculate your shipping costs and if you agree, simply process payment for your order and we will ship accordingly.

We do our best to estimate International Shipping Costs. Due to the fact that we currently ship to over 100+ countries it is difficult to estimate the exact shipping amount for each order. We do our best to provide an accurate shipping quote, but at times the actual shipping costs may be higher. If the costs are substantially higher then we collected we will contact you with the revised shipping total. You will then have a choice of paying the additional fees and we will promptly ship out the order or if you choose to pass we will promptly issue you a full refund and cancel the transaction.

If you are placing an order from outside the continental United States, please contact us directly for a shipping quote at info@madnessautoworks.com and we will do our best to check and respond within 24 hours.

Please note, international orders may take up to 72 hours to be processed. If you have any questions regarding your shipping costs, please contact us directly for a review of your shipping costs. If your order consists of more than 3 items please contact us for reduced shipping costs. Please note for some international orders, a reduction of shipping costs due to package size or necessary insurance, may or may not apply but we will definitely help if we can.

Customs and Duties Fees

International customers are responsible for any and all additional custom fees/ taxes/ duties that may be imposed by the countries government that the order is shipped to. Please understand MADNESS Autoworks does not have any control over any governmental custom fees and/or taxes. Please check with your local government's import laws prior to placing your order if you are not sure of what these charges are. 

By placing this order you agree to pay any and all duties / taxes / fees that may be charged by your government. You understand that MADNESS Autoworks does not collect any of these fees and is not responsible for paying any fees/ taxes that your government may change you for this shipment. You further understand and agree that if you choose to not pay the duties/ taxes/ fees that your government may impose the order will be returned back to MADNESS Autoworks. When this happens all returned shipping fees/ taxes/ tariffs will be charged to the original card holder and the person who placed the original order. By purchasing the above products you are agreeing to these terms. 

Backorders

We endeavor to stock most of the items we sell. The automatic shipment notification email you receive will identify backordered items and indicate the approximate date we expect to receive the item at our warehouse.

Shipment of items backordered is dependent upon our obtaining them from our various suppliers, many of which are overseas. Consolidated air freight shipments are made to us monthly from Europe, which means obtaining the parts you order may take up to 2-6 weeks. If a part is backordered we will notify you at the time you place the order and also inform you of the estimated time of arrival.

Be sure to contact us if you wish to cancel your backorder to avoid unnecessary shipping and restocking charges once the item(s) you've ordered is shipped.

Special Orders:

Some items are made available on a Special Order basis. These are typically items with very low demand that we choose not to keep in inventory, or items that are custom built or built to order. These items are ordered from their suppliers solely to fulfill your order. As such, these items require a 100% non-refundable deposit at the time the order is placed. Because of the nature of Special Order items, your order cannot be canceled once your order is accepted and deposit taken, nor can returns be accepted once the item has shipped.

Carbon Fiber Items:

When ordering Carbon Fiber items please be sure you have the correct item(s) and please reach out to us with any questions prior to ordering. Carbon Fiber items are specialty made, low volume products that take extensive amounts of time to manufacture, package and ship. Due to this we will charge a 20% restocking charge on all carbon fiber items that are returned. Many items require professional installation to install. It may or may not be possible (or be difficult) to install some of these items at home without the use of a professional installation facility and people that are knowledgeable on how to install custom carbon fiber parts.

Returns

We value your satisfaction. We back up every sale with our Satisfaction Guarantee: If you're not fully satisfied with our products or service, we'll refund the purchase price*. Please follow the instructions below carefully to ensure your return is accepted and processed promptly:

1. Returned item(s) must be in original condition, in original packaging, unused, uninstalled, unmarked and re-saleable, with all documentation and packaging intact to be eligible for refund or credit. Electrical Components, Software/ Software Devices and Special Order/ Custom Built Items are not accepted for return.*

2. If there is an issue please call us right away for assistance. If you need to return something please call us first for a Return Authorization Number (RA#), with invoice in hand. We will refuse all unauthorized returns. If possible, speak with the person who took your original order. A return authorization number will be provided for eligible returns.*

3. Include a copy of the original invoice in the box, including the completed return form included with the shipment. Write the RA# on the return form, and on the shipping label. Include the name of the person who provided the RA# unless instructed to do so, or return processing may be unnecessarily delayed.*

4. You must contact us within 7 calendar days of your original receipt of the product to be eligible for a full refund (minus shipping and handling costs).

If you contact us for a request to return an item after 7 days of receipt (day 8-20 days from date of receipt of the item(s) the return will be subject to a 20% re-stocking fee and store credit only.

Returned items are subject to inspection prior to issuance of refund or credit. Credits or exchanges cannot be issued for used or incomplete returns. Items determined as ineligible for credit can be shipped back to the customer upon request, at customer's expense. Unclaimed ineligible return items will be disposed of after 30 days.*

5. If the product you are returning had a free shipping promotion, you will be refunded the cost of the product minus the shipping/ handling charge that it costs to ship the product to you.

6. Custom Wheel Policy

We inspect each wheel prior to shipment. If upon receipt you find that a wheel has been damaged in shipping please notify the carrier of the damage upon receipt. Please keep all shipping materials and notify us right away either by calling us directly or by emailing.

We will assist you with the claim and get your problem resolved as quickly as possible.

Do not ship anything back until you contact us for assistance. Failure to do so may result in us not being able to assist you with the claim and replacement product.

Please note!

Once a tire has been mounted on a wheel it is considered used. It then cannot be returned and all sales become final. Be sure to check the wheels carefully for fitment, finish and overall appearance prior to installing. If there is any issue at all please call us before mounting the wheels for assistance.

Some wheels are a special order product or have a special finish that is made to order. Wheel packages are wheels, tires and sensors that are mounted and balanced at our facility.

Special order wheels, custom finish wheels and wheel packages are not eligible for a refund.

All sales on these items are final, so please contact us with any questions prior to ordering.

7. Send your package pre-paid, insured and traceable to:

MADNESS Autoworks

Attn: Returns Dpt.

22108 SH 71 W

Spicewood TX 78669

 

Please package your return merchandise carefully. Credit will not be given for returned merchandise damage incurred in transit. No Call Tags will be issued. With the exception of returns caused by our error, shipping costs for returned items are the buyer's sole responsibility. We do not accept returns shipped to us "COD Freight", nor do we pay outgoing freight charges. Please allow up to 2 weeks for your return to be processed and credit applied or refund issued. Credit may take up to 2 billing cycles to appear on your Credit Card statement. Refused shipments returned do not qualify for credit and shipping/ handling and any other applicable charges may be charged against a refund if a product is simply refused and sent back without following proper return procedures.

Off Road / Race Use Only Parts

The installation of some aftermarket products may adversely affect your factory warranty. In addition, such installation and use may violate certain federal, state and local laws when used on motor vehicles operated on public roadways, especially in states where pollution laws may apply. Always check federal, state, and local laws before modifying your vehicle. It is the sole and exclusive responsibility of the end user (you) to determine the suitability of the product for their use, and the user shall assume all legal, personal injury risk, liability and all other obligations, duties and risks associated.

Special Notice for California Customers:

Some parts/ accessories systems sold are not CARB Certified (California Air Resource Board) at this time and are not legal for use in California on pollution controlled vehicles. If you are purchasing a Non-CARB Certified Performance Part/ Accessory in California you are stating that you are using it only on a vehicle that is being used for Race Use Only/ Off Road.

Crypto Payments

We now accept crypto as a payment option for our offerings. If paying by crypto please go through the checkout process as usual. When selecting a payment option simply select crypto as an option and follow the steps provided.

Please note that all transactions in crypto are final. We are not able to issue a refund, but we will happily issue a store credit if there is ever an issue.

If you have any questions about the item(s) you are interested in purchasing and paying by crypto please contact us prior to placing your order. Our goal is to make sure your crypto transaction with us is secure and completely satisfactory.

We have partnered with Coin Payments.net for our crypto processing needs and your security.

Two locations to serve you

AUSTIN, TX

22108 SH 71 W.
Spicewood, TX 78669
512-982-9393
Mon-Fri: 9 AM - 6PM CST
Sat-Sun: Closed

LOS ANGELES, CA

2716 Dawson Ave.
Signal Hill, CA 90755
562-981-6800
Mon-Fri: 9 AM - 6PM PST
Sat-Sun: Closed